Privacy Policy

Effective Date: August 2025

Serene Heart Therapy (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect information obtained through our website at www.serenehearttherapy.org.

Information We Collect

• Personal Information: Information you voluntarily provide via contact forms, including but not limited to your name, email address, and phone number.

• Technical Information: Automatically collected data such as your IP address, browser type, and browsing behavior on our website.

How We Use Information

We utilize the information collected for purposes including, but not limited to:

• Responding to inquiries and facilitating appointment scheduling.

• Managing and maintaining electronic health records using HIPAA-compliant platforms such as SimplePractice. The information we collect about you includes data necessary for providing and improving our therapy services. This also covers the use of third-party platforms such as Alma and Headway, which assist us in scheduling, payment processing, and client management. Details related to how these platforms handle your data, including any information shared with them, are included in our privacy policy. If you have already reviewed our privacy policy, the use of Alma and Headway and the associated data handling practices are covered within those sections.

• Enhancing website functionality and user experience.

Sharing of Information

We do not sell or rent your personal information. Information may be disclosed solely to trusted third-party service providers that assist in our operations, including website hosting, appointment scheduling, and secure communications. These service providers are contractually obligated to maintain the confidentiality and security of your information.

Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your data. However, please be aware that no method of data transmission or storage is entirely secure. Therefore, we advise against submitting sensitive health information through unsecured website forms or unencrypted emails.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us using the information below.

Contact Information

Kimberly Patlan, MS, LPC
Email: kimberly@serenehearttherapy.org
Phone: 210-963-6823

Your privacy is important to us, and we strive to maintain the highest standards of confidentiality and security in our services.